Retail Agent
Customer Support AgentOrder, return, refund — handled.
The Customer Support Agent resolves order status, returns, refunds, and product questions across web, WhatsApp, and in-store — escalating only what genuinely needs a person.
Designed forRetail teams
See the Customer Support Agent in actionDemo coming soon
The business problem
Why this work eats your team's time.
Post-purchase queries — where's my order, can I return this, where's my refund — flood every channel and repeat endlessly. Each is answerable from the ERP, but only as fast as an agent can look it up.
What it does
What the Customer Support Agent does.
- Answers order status and tracking from live ERP data
- Processes returns and explains refund timelines
- Handles product, warranty, and store-locator questions
- Operates across web, WhatsApp, and in-store kiosks
- Escalates complex cases with full order context
Time saved
Hours back, every week.
70%
of post-purchase queries auto-resolved
24/7
coverage across every channel
Expected ROI
What it returns.
Higher
repeat purchase from faster resolution
Lower
cost to serve per support contact
See the Customer Support Agent on your data.
We'll run a working demo against your own retail systems — no generic sales script.
Related agents
Pairs well with.
Ready to transform your ERP with the Customer Support Agent?
Book a Discovery Call
Tell us where your team is stuck. We'll come back with a pilot scope, a timeline, and a before/after metric worth signing off on.