Customer Support AgentCustom orders and care, remembered.
The Customer Support Agent tracks custom orders, repairs, and scheme payments, and answers customers across channels with the relationship history a trade built on trust depends on.
Why this work eats your team's time.
Custom orders, repairs, and gold-savings schemes each have long timelines and high expectations. Status lives in someone's head or a register, and a dropped follow-up on a high-value customer is a relationship lost.
What the Customer Support Agent does.
- Tracks custom-order and repair status end to end
- Answers scheme balance and payment questions from ERP data
- Sends proactive updates on ready orders and due payments
- Recalls purchase history for personalised service
- Handles enquiries across WhatsApp, web, and in-store
Hours back, every week.
dropped follow-ups on custom orders
status answers across every channel
What it returns.
repeat business from high-trust service
scheme completion from timely reminders
See the Customer Support Agent on your data.
We'll run a working demo against your own jewellery systems — no generic sales script.
Pairs well with.
Book a Discovery Call
Tell us where your team is stuck. We'll come back with a pilot scope, a timeline, and a before/after metric worth signing off on.